To obtain sustainable change, we developed our approach based on 4 pillars:

CSI Business Consulting-puzzle piece - Impact on profits, customer value and empoyee satisfaction
Impact
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Changes that deliver sustainable competitive advantage, require improvement on all three axes at the same time!

  • At first sight, these three axes seem somewhat in conflict.
  • Advancing on one axis without making things worse along the other axes is already something.
  • Although challenging to realise, true competitive advantage comes from improving on three axes – simultaneously.

 

The support and enthusiasm of customers, employees and owners are all needed to guarantee the change is successful and lasts